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CUSTOMER SERVICE
(+34) 961 588 570

SHOPPING ONLINE

Online sales from our website (virtual shop) are subject to these general conditions, which take precedence over any other specific provisions. Any purchase made by our customers implies the full acceptance without any reservations of these general sales conditions.


Orders and shipment

Orders placed through our website are considered firm from the moment of their online confirmation by the buyer. By confirming the online order, the buyer declares that they know and accept the general sales conditions. The buyer has the right to return the product within a maximum period of 15 calendar days.

Mainland Spain and the Balearic Islands
FREE shipping on orders over €30.For orders under €30, shipping costs will range between €3 and €10.

Canary Islands, Ceuta and Melilla
Laboratorio SyS does not ship to the Canary Islands, Ceuta and Melilla.

Portugal
FREE shipping on orders over €30.For orders under €30, shipping costs will range between €3 and €10.

European Community
FREE shipping on orders over €50.

Orders under €50 have a shipping cost between €5 and €12.

Asia , Africa & Australia
Shipping costs will range between €10 and €55.

USA & Canada
Shipping costs will range between €10 and €35.

LATAM
Shipping costs will range between €10 and €70.

How to place an order online

Buying through www.laboratoriosys.es is very easy, you just have to browse through the product categories (perfumes, natural cosmetics, bathroom, labnatur, etc.) and add the number of units of every item you want to buy to the shopping basket. Each product has a product sheet where all its properties and features are explained, along with one or more images of the product, in different sizes. Once all items have been added to the basket, the order payment process can begin.

There are 5 steps from this point: 

  1. Confirmation of all items in the basket before moving on to the second step by clicking on process the order
  2. In this step the user is asked to sign up, providing an email address and clicking on register. If the user doesn't want to register, they can continue with the purchase as a guest by simply providing an email address and clicking on continue without registering. However, in the next window they will be required to enter contact and shipping details so that Laboratorio SyS can deliver the order to the customers address.
  3. Confirmation of shipping costs and additional information on the delivery.
  4. Payment method selection.
  5. Confirmation that the general sales conditions have been read and confirmation of payment.

Next, the system will show an automated thank you message along with the order tracking number. Furthermore, the customer will have a confirmation of purchase email sent to their email address along with a direct link to the order tracking page within theircustomer area,  which they can access at any time to review all orders and personal information.

Track Order

Laboratorio SyS will send a confirmation email to the email address provided by the buyer following notification of the order. In this, there will be a link to be able to carry out the real-time tracking of the order.

Prices and Payment

The prices are those which appear on the Laboratorio SyS website and include VAT. They do not include shipping costs which will be added before finalising the purchase, following our policy which can be read here: Shipping costs. All prices published on www.laboratoriosys.es may change throughout the products lifespan. No special or additional discounts will be provided, except when there are promotions applicable to all customers. The retail prices for the products are those in force at the moment when the order is placed, so these changes will not affect orders which have already received confirmation of purchase.

You can use bank cards as a method of payment, such as Visa and Mastercard cards. Similarly, if you have a Pay Pal account you will also be able to use this payment method to perform purchases on www.laboratoriosys.es

Deliveries

Once the order confirmation is complete, Laboratorio SyS will prepare the order and send it via courier to the customers house in a period of time between 72 hours and 15 days. Delivery will be attempted twice. If after the two attempts the recipient is still absent from their home they will receive a card with information about the corresponding location where the order can be collected within the following 15 calendar days. After that time, the order will be returned to Laboratorio SyS.

The buyer is advised to provide a telephone number to be able to contact them and arrange a time or date for the delivery. Product delivery is considered complete once the product is made available to the customer. 

Returns

There is a maximum period of 14 calendar days from receipt of the product to withdraw from the contract and send back the products that you want to return. The products must be returned in perfect condition without limiting the use of the product, beyond the checking of their condition. You will receive the total amount of the order, including shipping costs, in a maximum period of 14 calendar days after receipt of the product in our warehouse. 

Product Information

Every effort has been made to guarantee the accuracy of the information available on www.laboratoriosys.es or from its suppliers. However, we are not responsible for any consequences, incidents or damage resulting from electronic transmission or for the accuracy of transmitted information, even in the event that Laboratorio SyS is aware of the possibility of such damages.

Guarantees

In the event of a faulty product, Laboratorio SyS will proceed, where applicable, to repair it, replace it, lower its price or terminate the contract, arrangements which will be free of charge for the consumer and user. Laboratorio SyS is liable for nonconformities that become evident within a two year period* after delivery.

The consumer and user must inform the seller of the nonconformity within a period of two months from becoming aware of it.

*Our products meet the strictest quality standards. Their formulas are prepared to last at least three years from their manufacture date. However, many of our products may deteriorate in a shorter period of time once opened. In these cases, Laboratorio SyS is responsible for the product up to the period of time indicated on the packaging (PAO) once it has been opened. 

Law and Jurisdiction

These general sales conditions will be governed by Spanish law. For the resolution of conflicts, the parties submit to the courts of the users home address, at their own choosing, waiving any other jurisdiction that may apply. Furthermore, as an entity forming part of Confianza Online and following the terms of its Ethics Code, in the case of disputes related to online contracting and advertising, data protection and the protection of minors, the user can use the out-of-court dispute resolution system of Confianza Online (www.confianzaonline.es).